We want you to be completely happy with every item you purchase! If you’re not entirely satisfied, our policy makes it simple to return, replace, or receive a refund for your order.
1. Eligibility & Conditions
To qualify for a return, replacement, or refund, please ensure the following conditions are met:
Request Timeline: A return request must be submitted within 7 days of delivery.
Item Condition: The item must be unused, unworn, and returned in its original packaging.
Proof of Purchase: Your original order confirmation or receipt is required.
2. Non-Returnable Items
For safety and quality control, certain items cannot be returned or exchanged:
Digital products or downloadable content
Personalized or custom-made items
Gift cards or promotional items
Items marked “Final Sale“
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, we will make it right immediately.
Include your order number and photos of the item and packaging in your email.
We will quickly arrange for a free replacement or issue a full refund as per your preference.
4. How to Initiate a Return or Replacement
Follow these easy steps to start your process:
Contact Us: Email our support team at info@viboracart.com within 7 days of receiving your order.
Provide Details: Include your order number and clearly state the reason for the return (e.g., Refund, Size Exchange, or Replacement).
Shipping Instructions: Once your return is approved, we will provide you with the return shipping address and instructions.
Inspection & Processing: After we receive and inspect the item, we will process your requested refund or ship your replacement item.
5. Refund & Processing Time
Refunds: Approved refunds will be issued back to your original payment method.
Processing: Please allow 5–7 business days after we complete the inspection for the refund to be processed.
Bank Timeline: The time it takes for the funds to appear in your account depends on your bank or payment provider.
6. Shipping Costs
Non-Refundable: Original shipping charges are non-refundable.
Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the return is due to a damaged, defective, or incorrect item.
Need Assistance?
If you have any questions about the returns, replacements, or refund process, please don’t hesitate to reach out. We’re happy to help!
